Metro Manila has become the center of the business process outsourcing (BPO) world, an industry expert said at a conference on services exports.
But Raja M. Mitra, who has done studies for the World Bank, said that the growth of the young ICT industry (which includes BPO) needs to be supported with developments in related sectors.
This is to maximize the sector’s positive impact on the Philippine economy and spread income opportunities more or less evenly all over the country.
According to studies, Metro Manila now has more persons employed in the BPO export industry than any other city in the world.
Read more at Philippine Daily Inquirer