Developing, nurturing BPO talents

The lack of job-ready graduates is hampering the growth of the business process outsourcing business. Studies show that out of 10 BPO job applicants, only one qualifies. The qualified applicant then has to undergo specialized training before he can take his seat.

The result is a virtual seller’s market for those possessing the necessary skills, one that has led to the unfortunate industry practice of pirating talent.

The problem is worse at the supervisory and managerial levels. The skills required for these posts are usually earned on the job as there are practically no school curriculums or programs designed to develop these skills. This has spawned a “talent war” among BPO companies.

Accenture Philippines is one company that has stayed away from the “talent war,” opting instead to put up an integrated talent management program to develop a pipeline of in-house talents.

Manoj Biswas, Accenture Philippines country HR head, said that as part of the company’s integrated management initiative, it has partnered with 80 college and universities nationwide in developing talents.

For example, the company has been working with Ateneo de Manila to enhance Accenture’s leadership program, Biswas said.

Read more at Malaya


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